DEFINITIONS

Steam is an online service developed and owned by Valve Corporation, the owner of CS2.

CS2 is a Counter-Strike 2 video game developed and published by Valve Corporation.

Skin means a virtual item in the game that can be used for entertainment purposes only within CS2 and is owned by Valve Corporation.

The Website is https://droparena.gg/

The Company is DROPSKIN LIMITED, a legal entity registered under the laws of England with registration number 15697492, located at 61 Bridge Street, Kington, United Kingdom, which owns and operates the Website.

Terms and Conditions (“T&C” or “Terms and Conditions”) mean all of the terms and conditions set forth in these Terms of Service, which constitute the entire text of the Terms of Service.

User means an individual who is 18 years of age or older and agrees to be bound by these Terms and Conditions.

Services mean all features, functionality, content, downloads, tools, resources, information and assistance offered through or otherwise in connection with the Site.

Credits earned after funding your Droparena.gg account are internal tokens of the Site that can be spent exclusively on the Services available on the Site and have no real monetary value.

Provably Fair is an algorithm used to prove that all results and odds on the Site are random and fair.

DEFINITIONS AND INTERPRETATIONS

These Terms of Service (hereinafter referred to as the "ToS" or “Terms of Service” or the "Agreement") constitute a binding agreement and govern the contractual relationship between the Company (hereinafter referred to as the Company or "Droparena.gg" or "We", "Us" or "Our") and the User (hereinafter referred to as the "User" or “Customer" or "You" or "Your"). The Company and the User are hereby collectively referred to as the "Parties", and individually as a “Party” to the Agreement.

The User must read, agree to and accept all T&Cs contained in this Agreement without modification, including those T&Cs expressly set out below and those incorporated by reference, before becoming an active registered User of Droparena.gg. This Agreement comes into effect during the registration process, once the User clicks the "I agree to the Terms of Service, Privacy Policy and Cardholder Agreement" and "I am 18 years of age or older" buttons, thereby the User confirms to Droparena.gg that he/she has read and accepted these T&Cs. This Agreement also applies to all Company Services provided via mobile devices, including downloadable applications. All references to the use of the Site should be understood as references to the use of our Services provided for mobile devices. The User should carefully review the text of this Agreement before registering on the Site. The Company is not responsible for the User's awareness of the Agreement.

The Company may modify and/or transfer this Agreement or any rights and/or obligations from time to time in its sole discretion and without prior notice. The Terms and Conditions, Privacy Policy, Cookie Policy and Cardholder Agreement are posted on the Site and may be modified at any time at the sole discretion of the Company. All changes and updates will be effective upon posting of the modified version of the Terms and Conditions, Privacy Policy, Cookie Policy and Cardholder Agreement on the Site. You are responsible for periodically reviewing the Terms and Conditions, Privacy Policy, Cookie Policy and Cardholder Agreement to become aware of any modifications. By continuing to use the Site and the Services, you agree to all changes and modifications to the Terms and Conditions, Privacy Policy, Cookie Policy and Cardholder Agreement. If you do not agree to any modifications, you must immediately stop using the Services. The Company may post these Terms Terms and Conditions in several languages and they will reflect the same principles. This is done for informational purposes and to help Users. However, it is the English version that is the legal basis for the relationship between you and the Company. In the event of any discrepancies between the T&C in English and the version in any other language, the English version shall prevail.

The Company reserves the right to refuse to provide and / or cancel the Services at its discretion if the Services are illegal to use.

Skins obtained on the Site must be used solely for their intended purpose, i.e. for entertainment and playing CS2.

Ignorance of these ToS does not release Users from the obligation to comply with them.

Users also acknowledge and agree that the performance of the Services depends on the performance of the User's device and Internet connection.

The User is responsible for managing their account, payment information and password, and for keeping their password confidential. Users are also responsible for restricting access to their accounts. In all cases, Users agree not to allow third parties to use or access the Services.

The Company, at its sole discretion, may provide Users with access to various offers and provide bonuses.

Users may choose to use one or more Services. Users acknowledge and agree that their participation in the Services is at their own discretion and with awareness of all risks.

The Company is not responsible for malfunctions, errors, malfunctions, software or hardware problems, communication interruptions or other problems that may arise as a result of using the Site or Services.

The Company is not liable for damages or losses incurred by the User as a result of using the Site or Services, including loss of data, loss of profits or any other direct or indirect damages.

The Company makes no warranties of any kind regarding the Site or the Services, including, but not limited to, warranties of merchantability or fitness for a particular purpose. All Services are provided on an "as is" and "as available" basis.

The Company has the right to suspend or terminate the Services at any time at its sole discretion.

If you believe you have a problem that may require the Company's intervention, please contact us at support@droparena.gg.

Limitation of Liability: Our total liability to you shall not exceed the amount you have paid us for use of the Services during the last six months in which the claim arose.

Any disputes arising under this Agreement shall be resolved in accordance with the laws of the United Kingdom. The parties agree that any disputes will be subject to the jurisdiction of the courts of the United Kingdom.

SEVERABILITY CLAUSE

If any term, provision, obligation or restriction of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, void or unenforceable, the remaining terms, obligations and restrictions set forth in this Agreement will remain in full force and effect and will not be affected, impaired or invalidated, and the Parties undertake to use reasonable efforts to find and implement alternative means of achieving the same or substantially the same results contemplated by such term, provision, obligation or restriction. The parties hereby represent that they would have entered into the remaining terms, provisions, obligations and restrictions of the Agreement without including any that may subsequently be held to be invalid, illegal, void or unenforceable.

ASSIGNMENTS

Droparena.gg may transfer, assign or delegate these Terms of Use or the performance of any of its obligations under these Terms of Use and/or the Privacy Policy and/or the Cookie Policy and/or the Agreement Cardholder Agreement on the Site, in whole or in part, to any person or entity at any time, with or without your consent. You may not transfer, assign or delegate any rights or obligations under the Terms of Use and/or Privacy Policy and/or Cookie Policy and/or Cardholder Agreement on the Site without Droparena's prior written consent, which may be granted in its sole discretion, and any unauthorized assignment or delegation by you shall be null and void.

COMPLAINTS

You may contact our customer service at help@droparena.gg in accordance with the instructions posted on the Site to file a complaint with us about our Services.

Complaints are processed by the support department and escalated to the Company and its affiliates if the support team does not resolve the issue within a reasonable time.

In the event of any dispute, you agree that the server records will be the final authority in determining the outcome of any claim.

You agree that in the unlikely event of a discrepancy between the result displayed on your screen and the result on the server, the result displayed on the server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online activity and the results of that participation.

When we wish to contact you regarding such a dispute, we will use any of your contact details specified in your user account.

ANTI-MACHINE ART POLICY

Droparena.gg has a strict anti-fraud policy. If the Company has reasonable grounds to believe that a User has engaged in or is associated with any form of fraudulent activity (based on the Company's fraud, cheating, and collusion detection practices), including but not limited to:

engaging in any form of collusion with other Users;

developing strategies aimed at gaining unfair advantages;

fraudulent actions against the Company or its payment providers;

chargebacks;

using third-party software or analytics systems;

creating two or more accounts;

using unfair external factors or influences (known as cheating);

or bankruptcy in his/her country of residence.

The Company reserves the right to limit the User's account. This decision is the sole prerogative of Droparena.gg, and the User will not be notified or informed of the reasons for such actions. Droparena.gg also reserves the right to inform the regulatory authorities of the User's jurisdiction about such fraudulent activities committed by the User.

KNOW YOUR CUSTOMER (KYC) PROCEDURES

When the User's activity, transaction or payment method raises suspicions, we may conduct KYC procedures.

KYC procedures are carried out by the Company to verify the identities of Users and prevent money laundering and terrorist financing or any other illegal activities on the Site in accordance with applicable laws.

The Company reserves the right to limit or block the User’s account without prior notice if the User has failed or ignored the KYC procedure.

The Company does not allow you to use other people’s payment details (such as bank accounts, credit cards, etc.) to top up your account balance on the Site.

We may request the following data or records depending on the circumstances: your first and last name, a photo of an original government-issued identification document (such as a passport, ID card, driver’s license, etc.), a photo of the User holding the document, proof of payment such as a photo of a partially hidden bank card, bank statement, source of funds, proof of address, and any other documents required to complete the KYC procedure. These actions are necessary to ensure the security of our Users.

Until the authenticity of the data provided by the User is verified, we will keep m reserves the right to limit or block the use of our Site.

In the event that during the KYC procedure the User is identified as a resident of a country that is prohibited on our Site, the Company will be forced to permanently block the User's account.

TERMINATION

We may terminate or suspend access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms of Service.

All provisions of the Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnifications and limitations of liability.

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services on the Site or contact us at help@droparena.gg.

Droparena.gg does not tolerate any form of abuse or intimidation and reserves the right to unilaterally, without prior notice, apply sanctions to Users who commit actions that are contrary to the policies of the Site and / or the human dignity of other users or employees of the Site. These sanctions may include, but are not limited to, temporary or permanent restrictions on the use of chat or site mechanics, or a permanent ban in the case of repeated violations.

LINKS TO THIRD PARTY CONTENT

The Site may contain links to other websites and resources that are not owned or controlled by us. We are not responsible for the content, privacy policies, or any other actions of third parties. Users should review the terms and policies of such third parties before interacting with them.

LIMITATION OF LIABILITY

We will not be liable for any losses incurred by you due to your use of our site, including losses related to technology failures, connection problems, or unauthorized access to your account.

We do not guarantee that our site will always be available or error-free. Your use of the site is at your own risk.

REFUND POLICY, CREDITS, AND USE OF SKINS

Instead of using real money, the Site uses credits. These credits are non-refundable and have no real monetary value.

We can only consider a refund in the event of an erroneous transaction if there has been no activity since then. Refunds are processed to the original payment method and may take up to 10 business days.

NOTIFICATIONS

Any notice or communication must be in writing and sent to the email addresses provided in the "Contact" section.

SHIPPING POLICY

Transactions are usually processed within 20 minutes. However, some payment methods may take up to 3 business days.

If your transaction is delayed more than 3 days, please contact our customer service. We do not issue refunds for delays due to external factors.

AFFILIATIONS

Droparena.gg is not affiliated with Valve Corporation and has no rights or connection to their trademarks.